365lucky Terms and Conditions – Complete Platform Rules Guide for Malaysia

Welcome to 365lucky. This platform is operated by 365lucky and provides online casino gaming, sports betting, and digital entertainment services to eligible users. These terms and conditions constitute a legally binding agreement between you as the user and 365lucky as the platform operator.

Using any part of the 365lucky platform — including browsing the website, registering an account, making a deposit, playing games, or downloading the mobile app — means you have accepted and agreed to be bound by all the terms stated here, together with our Privacy Policy and Responsible Gaming Policy, which also form part of this agreement.

To register and use the 365lucky platform, you must meet all of the following requirements without exception:

• Be at least 18 years old on the date of registration.
• Having full legal capacity to enter into binding agreements.
• Not appearing on any list of individuals prohibited or restricted from using online gambling services.
• Not currently bankrupt or subject to any financial administration order.
• Registering under your own name and not on behalf of a third party.

365lucky reserves the right at any time to request age verification through the KYC (Know Your Customer) process. Valid documents for verification include a national identity card (MyKad), passport, or other officially recognised documents.

Each individual is only permitted to hold one active account at 365lucky. Multiple account registrations by the same individual are strictly prohibited and may result in the termination of all related accounts and forfeiture of any remaining balances.

During registration, you are required to:

• Providing your full legal name as it appears on your official identification document.
• Registering an active and functional Malaysian phone number.
• Providing a valid and accessible email address.
• Setting a strong and unique password for your account.

You are fully responsible for keeping your account login credentials confidential. 365lucky will not be held liable for any losses resulting from the disclosure of your password or account information to a third party. If you suspect your account has been accessed without authorisation, please contact our support team immediately.

365lucky accepts deposits via a range of payment methods tailored for Malaysian players, including FPX bank transfers (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, and others), as well as Touch 'n Go eWallet and GrabPay.

Deposit terms:

• The minimum deposit is RM 10 per transaction.
• All deposits must be made from a bank account or digital wallet registered in your own name.
• Deposits from third parties or through intermediaries are not accepted and will be returned.
• 365lucky is not liable for delays caused by banks or third-party payment processors.

Withdrawal terms:

• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawals can only be made to a bank account registered under the same name as your 365lucky account.
• Approved withdrawal requests will be processed within 1–24 working hours.
• A KYC process may be required before your first withdrawal or when your total withdrawal amount exceeds a certain limit.
• 365lucky reserves the right to place a hold on withdrawals for security review if any suspicious activity is detected.

365lucky offers a variety of bonuses and promotions from time to time for new and existing members. All bonuses are subject to the wagering requirements (rollover requirement) specified for each individual promotion.

General bonus terms:

• Each bonus has different wagering requirements — please check the Promotions for the specific details of each offer.
• Bonuses may not be combined with other bonuses unless explicitly stated.
• Withdrawals cannot be made until the bonus wagering requirements are fully met.
• 365lucky reserves the right to void any bonus if there is evidence of abuse or fraud.
• Members who register multiple accounts for the purpose of accumulating bonuses will have their accounts terminated and all winnings forfeited.

All games available on the 365lucky platform use Random Number Generator (RNG) technology that has been certified by recognised independent testing bodies. The outcome of each game is final and cannot be disputed unless a verifiable technical error has occurred.

• The RTP value for each slot is openly displayed in the game information.
• If a technical interruption occurs during a round or hand in play, the outcome recorded on the 365lucky server is final.
• The use of automation software, bots, or any third-party tools to play is strictly prohibited.
• Any attempt to exploit bugs or glitches in games must be reported to us. Wins obtained through bug exploitation will be voided.
• In the event of a discrepancy between the game display in the player client and server records, the server records shall be final.

365lucky is committed to protecting the personal data of all its members in line with international data protection best practices. All data you provide to us is handled with care and full accountability.

• All data transmitted between your device and 365lucky's servers is protected with 256-bit SSL encryption.
• Your personal data will not be sold, transferred, or disclosed to third parties without your consent, except as required by law.
• Account and transaction information is stored securely using industry-grade security infrastructure.
• You have the right to request access to, correction of, or deletion of your personal data – contact our team for this.

For more information on how we handle your data, please refer to our Privacy Policy our complete.

365lucky takes a zero-tolerance approach to fraud, hacking, and platform abuse in any form. The following actions are considered serious violations of these terms:

• Opening multiple accounts to accumulate bonuses.
• Using false information or a fake identity during registration or KYC.
• Making deposits or withdrawals through fraudulent means.
• Conducting money laundering through the 365lucky platform.
• Colluding with other players to cheat in Live Casino games.
• Using a VPN or proxy to conceal your actual location for fraudulent purposes.

Closure by member: You may close your 365lucky account at any time by contacting our customer support team. Please ensure all active bonus wagering requirements have been met and there are no pending withdrawals before requesting account closure.

Termination by 365lucky: We reserve the right to suspend or terminate the account of any member under the following circumstances:

• Breach of any section of these terms and conditions.
• Confirmation that a member is under 18 years of age.
• Confirmation of fraud or illegal activity.
• Failure to pass the required KYC verification.
• Self-exclusion request by the member.

In the event of termination not caused by member fault, any valid balance will be returned to the member upon completion of review.

365lucky provides this platform on an "as-is" basis and makes no guarantees regarding service continuity, freedom from technical errors, or fitness for a particular purpose. A few things to be aware of:

• 365lucky is not liable for financial losses arising from legitimate game outcomes that have taken place fairly.
• 365lucky is not liable for service disruptions caused by factors beyond our control, including internet outages, service provider issues, or natural disasters.
• Any liability claims against 365lucky, if any, are limited to the total amount deposited by the member in question within the 12 months preceding the claim.

365lucky believes that gaming should remain a fun form of entertainment, not a source of financial or emotional stress. We are committed to supporting healthy and responsible play among all our members.

Responsible gaming management tools available in your 365lucky account include:

• Daily/weekly/monthly deposit limits – set a limit on the total amount you can deposit within a given period.
• Loss limits – set a maximum loss limit you are willing to accept.
• Session time limits – set a daily session time limit for your gaming activity.
• Self-exclusion – the option to exclude yourself from the platform for a set period or permanently.

For more information and support resources, please visit the Responsible Gaming ours.

365lucky reserves the right to modify, add to, or amend any part of these terms and conditions at any time. Any material changes will be communicated to members via in-platform notification or email at least 7 days before the changes take effect.

Continued use of the 365lucky platform after the effective date of any term changes indicates that you have accepted and agreed to the revised version of the terms. If you do not agree with the changes, you have the right to close your account before they take effect.

If you have any questions regarding these terms and conditions, please contact the 365lucky support team via live chat on the platform or our mobile app. We are available in Bahasa Melayu, 24 hours a day, 7 days a week.