365lucky is committed to protecting the privacy and personal data of every member. This document explains in detail how we collect, store, use, and safeguard your information to the highest security standards.
Your Privacy Matters to Us: 365lucky respects every member's privacy and will never sell, rent, or trade your personal information to third parties for marketing purposes without your clear and explicit consent.
This Privacy Policy applies to all personal information collected by 365lucky through our website, Android and iOS mobile apps, and all official communication channels including email and customer support.
By using the 365lucky platform, you consent to the data collection and usage practices described in this policy. If you do not agree with any part of this policy, we recommend that you do not use our services.
365lucky adheres to international best practices in data protection and continuously updates our security measures in line with the latest technological and regulatory developments.
This privacy policy is built on the principles of full transparency, data integrity, and respect for individual privacy rights. We believe your trust is the foundation of a healthy, long-term relationship between the platform and its members.
365lucky collects several types of personal information to enable us to provide services that are secure, personalized, and compliant with applicable legal requirements. Data collected includes:
| Data Type | Example | Primary Purpose |
|---|---|---|
| Identification Information | Full name, date of birth, identity card number | KYC & age verification |
| Contact Information | Phone number, email address, residential address | Communication & notifications |
| Financial Information | Bank account number, transaction history | Deposits & Withdrawals |
| Device Data | IP address, browser type, device model | Security & fraud detection |
| Gaming Activity | Betting history, games played | Account management & analytics |
All data collected is the minimum required for safe and legitimate platform operations. We will not request information unrelated to the purpose of our services.
365lucky only collects and uses your personal data for legitimate, clearly stated purposes. The primary uses of your data include:
365lucky will not use your data for any purpose not stated here without first obtaining your renewed consent.
Your personal data is stored on secure servers using industry-grade security infrastructure. All data is encrypted at rest and in transit using 256-bit SSL encryption — the same standard used by major banking institutions.
Our data retention periods are as follows:
Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered by any party.
365lucky does not sell, rent, or disclose your personal data to third parties for marketing or profit. Your data is only shared in the following limited circumstances:
All third parties that receive data from 365lucky are bound by strict data protection agreements and are only permitted to use that information for the specified purposes.
365lucky continually invests in the latest security infrastructure to ensure your data is always protected against increasingly sophisticated cyber threats. Key security measures we implement include:
While no system can guarantee 100% security, 365lucky takes every reasonable and practical measure to protect your data from unauthorized access, disclosure, alteration, or destruction.
As a 365lucky member, you have the following rights regarding the personal data we hold:
To exercise any of these rights, please contact the 365lucky support team via in-platform live chat. We will process your request within 30 business days and provide a detailed response.
365lucky uses cookies and similar tracking technologies to enhance the user experience, analyze platform usage, and deliver personalized content. The types of cookies we use are as follows:
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality and experience of the 365lucky platform.
365lucky is a platform strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.
If we find that data has been collected from someone under the age of 18, we will immediately take the following steps:
If you believe a child or underage individual has registered at 365lucky, please contact our support team immediately so action can be taken without delay.
If you have any questions, concerns, or complaints about how 365lucky handles your personal data, our support team is available in English 24 hours a day, 7 days a week.
Available channels for privacy-related enquiries:
We are committed to responding to all privacy-related enquiries within 5 business days. For urgent matters, use our live chat channel for an immediate response.
365lucky also reserves the right to update this privacy policy from time to time in line with changes to regulations, technology, or our operational practices. All active members will be notified of any material changes via in-platform notifications before those changes take effect.
Privacy is more than a written policy — it is a core value that shapes every technical and operational decision we make at 365lucky.
Every byte of data transmitted between your device and 365lucky servers is protected by 256-bit SSL encryption – the same security standard used by Malaysia's top banks and international financial institutions.
Our automated monitoring system operates around the clock to detect and block any suspicious activity. Our cybersecurity team is on standby to respond immediately whenever a threat is identified.
365lucky has never and will never sell, rent, or trade our members' personal data to advertisers, data brokers, or any third party for commercial gain. This is our absolute commitment.
Through your account settings, you can manage notification preferences, update personal data, and request data deletion. You have full control over your own information on the 365lucky platform.
The identity verification (KYC) process at 365lucky is handled under strict security protocols. Documents you submit are stored with full encryption and accessed only by authorised staff for verification purposes.
Any changes to this privacy policy will be communicated to all active members via in-platform notifications and email before the changes take effect, so you always know how your data is handled.
Your data is safe with us. With a transparent privacy policy and industry-grade security measures, you can enjoy your gaming experience on 365lucky without any privacy concerns.